How we collect, use, and protect your information. In short: we use it to take care of you, and we never sell it.
Effective date: October 18, 2026
Rightway Stone and Carpet Care (“Rightway,” “we,” “us”) is a family-owned home service business in San Jose, California. This Privacy Policy explains what information we collect when you visit rightwaystoneandcarpetcare.com, contact us, or request service, and how we use and protect it. We keep it simple: we collect what we need to take care of you, and we never sell your information.
When you visit our website, we and our service providers may automatically collect basic technical information, such as your browser and device type, the pages you visit, the site that referred you, and your approximate location based on your IP address. This is collected through cookies and similar technologies (see Section 5).
If you opt in to receive text messages from us, we may text you about your inquiry, estimate, appointments, and service. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of purchasing any service.
We do not sell, rent, or share your mobile phone number or text message opt-in consent with any third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with the service providers that help us deliver messages to you.
For full text messaging terms, see our Terms of Service.
We do not sell your personal information. We share it only in these limited situations:
Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use it. You can set your browser to block or delete cookies, though some features may not work as intended.
Do Not Track: Some browsers offer a “Do Not Track” setting. Because there is no common standard for these signals, our website does not currently respond to them. Third-party tools on our site, such as analytics or embedded maps and videos, may collect information about your online activity over time and across different websites.
We keep your information for as long as needed to serve you, maintain accurate business and service records, and meet legal, tax, and accounting requirements. When it’s no longer needed, we delete it or keep it in a form that no longer identifies you.
We use reasonable administrative, technical, and physical safeguards to protect your information, and we limit access to people who need it to serve you. No website, app, or transmission over the internet is completely secure, so we can’t guarantee absolute security, but we take the responsibility seriously.
Even if you opt out of marketing messages, we may still contact you about an appointment or service you’ve requested.
We serve the South Bay and greater Silicon Valley area, and we respect the privacy rights of California residents. You may contact us at any time to ask what personal information we have about you, or to request that we correct or delete it. We do not share personal information with third parties for their own direct marketing purposes. We will not treat you differently for making a privacy request.
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we’ll delete it.
Our website may link to other sites, such as Google, Yelp, Nextdoor, social media, and our online price estimator. Those sites have their own privacy practices, and we aren’t responsible for their content or policies. We encourage you to review them.
We may update this Privacy Policy from time to time. When we do, we’ll post the updated version on this page and change the effective date above.
If you have questions about this Privacy Policy or how we handle your information, please reach out:
Rightway Stone and Carpet Care
PO Box 731651, San Jose, CA 95173
Phone: (408) 270-7000
Email: [email protected]
Hours: Monday–Saturday, 8am–5pm